Frequently Asked Questions

Venyora is a leading online retailer specializing in premium health and beauty products. We offer a curated selection of high-quality items across categories like Men's Health and Skincare & Beauty, all designed to enhance your well-being and appearance. Our mission is to provide effective, safe, and reliable products backed by excellent customer service.

We are committed to sourcing products from reputable manufacturers and ensuring that every item meets our stringent quality standards. Our goal is to be your trusted partner in achieving your health and beauty goals.

You can reach our customer service team via several convenient methods:

• Email: [email protected] (We aim to respond within 24-48 business hours).
• Phone: +442079460980 (Available during business hours).
• Business Hours: Monday-Friday: 9:00-17:00, Saturday: 10:00-14:00 (GMT).

Our dedicated team is ready to assist you with any questions, concerns, or feedback you may have regarding our products or your order.

Our physical address is: 7 Bell Yard, London, WC2A 2JR, United Kingdom. Please note that while this is our registered office, all orders are processed and shipped from our distribution centers, and we do not offer in-person shopping at this location.

Placing an order with Venyora is simple! Browse our product categories (Men's Health, Skincare & Beauty), select the items you wish to purchase, and add them to your shopping cart. Once you're ready, proceed to the checkout page where you can enter your shipping and payment information. We'll guide you through each step of the process.

You can review your order details before final confirmation. We ensure a secure checkout experience for all our customers.

Venyora offers various shipping options to meet your needs, including standard and expedited services. Delivery times vary depending on your location and the chosen shipping method. Typically, standard shipping within the UK takes 3-5 business days, while international shipping can take 7-14 business days.

You will receive a tracking number via email once your order has been dispatched, allowing you to monitor its progress. For more detailed information on shipping costs and estimated delivery times, please refer to our Terms & Conditions page or the checkout section of our website.

Yes, absolutely! Once your order has been processed and shipped, you will receive an email notification containing a tracking number and a link to the carrier's website. You can use this information to monitor the status and estimated delivery of your package.

Venyora accepts a wide range of secure payment methods to make your shopping experience as convenient as possible. These include major credit and debit cards (Visa, Mastercard, American Express), as well as popular digital payment platforms like PayPal. All transactions are processed through secure, encrypted channels to protect your financial information.

We are continuously working to add more payment options to better serve our diverse customer base.

Your satisfaction is our priority at Venyora. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of receipt for a full refund or exchange. Items must be unused, in their original packaging, and in resalable condition.

Certain items, such as opened personal care products, may not be eligible for return due to hygiene reasons. Please review our detailed Terms & Conditions page for complete information on our return policy, including instructions on how to initiate a return.

Once we receive your returned item, please allow 5-7 business days for us to inspect the product and process your refund. The refund will be issued to your original payment method. Depending on your bank or payment provider, it may take an additional 3-5 business days for the funds to appear in your account.

At Venyora, we are committed to offering only high-quality, safe, and effective products. We carefully select our suppliers and ensure that all products comply with relevant health and safety regulations. Many of our products undergo rigorous testing and are backed by scientific research.

However, individual results may vary, and we always recommend consulting with a healthcare professional before starting any new health or beauty regimen, especially if you have pre-existing conditions or are taking other medications.

Yes, our product range is specifically designed to address various health and beauty concerns. For men, we have a dedicated Men's Health section featuring products for vitality, performance, and general well-being. Our Skincare & Beauty category offers solutions for various skin types and concerns, from anti-aging to hydration.

We encourage you to explore these sections and use our product descriptions to find items that best suit your individual needs. Each product page provides detailed information on ingredients, benefits, and usage instructions.